Close encounter with groovera – review of a bizarre donation experience

I recently had a rather bizarre email exchange with groovera.com, a (formerly) free internet radio providing several chillout music streams. The conversation didn’t go well and this post will go into some details of that exchange because I think it is of public interest.

A little bit of background: groovera has been free for a very long time. Operating it has undoubtedly been a financial burden on the operator, who has kept the station free of advertisement. I have been supporting groovera over the years. I contacted them because the radio stream stopped working.

To which I got the following reply:

My reply:

The answer came quite fast:

I found that a rather harsh reply, so I wrote:

This is when things got a bit nastier…

I replied:

I have to point this out again: we’re talking about a free service that I have been supporting over the years. Now they removed a feature from paying users that was previously free for everyone. Groovera is free to do so but don’t expect me to continue paying.

Now this guy is angry with me for stopping my support:

Not sure where I said they were unfair. Also, I’m not sure why ‘they’ think that I was obliged to keep paying them during a fundraiser, especially as the service has just become unusable to me.

This is what came back:

How dare I donating on the LOWEST level? How mean of me!

Notice that I never wrote ‘If you don’t give me feature xyz, I will cancel!‘. I simply stated that I will cancel and did so. Did I ask for an exception? No. How am I being manipulative?

I stopped responding at this point. Clearly, I’m exchanging emails with someone who is not quite right in his mind. Responding to this is a waste of my time.

I’m posting this for the purpose of informing other people out there what kind of person runs groovera. I wish I’d known this before. I’m sorry for having supported this guy for a long time. I hate sending money to an ungrateful, bitter guy and getting rude messages as a ‘thank you’.

I’m happy that I’m groovera free now. In fact, this episode made me search for another internet radio with loungy background music. Lo and behold: There are far better alternatives out there. Groovera has become stale and boring over the years, which was one of the reasons I used them less and less.

I’ve started using soma.fm. They seem much friendlier. Hey… I may even donate money!

7 thoughts on “Close encounter with groovera – review of a bizarre donation experience”

  1. Same thing happened to me! I has just found Groovera, started listening and before I could start contributing the free streaming stopped. I wrote to support and immediately got a NASTY response. Literally:”With all the information on the page you managed to find the message button, but you’re asking the obvious?” One email later I my IP was blocked. Wtf?

    1. Sorry It took me so long to approve your message (the amount of spam these wordpress sites get is astounding)! And thanks for adding your voice.

      Unfortunately, I’m not at all surprised that you got such a nasty reply.

  2. Wow, Groovera gave everything to provide you free radio and you were too cheap to help out with $5. Yet you’re in Switzerland and you’ve got a Sonos system but yet can’t afford $5. What a cheap bastard. I wouldn’t want to serve you either.

  3. Incredible! I cancelled my subscription after reading this. I always thought there is something strange about the guy running groovera (e.g. the endless rants about how everyone is taking advantage of him).

  4. I also got tired of hearing him complain about money. It was bearable for $5 a month, and then the service repeatedly stopped working for days at a time. This guy can’t seem to get his stuff together. For anyone interested, there’s an internet radio station on iTunes under the “ambient” section called Groove Salad from SomaFM – this is FREE. No payments, and you definitely don’t have to listen to someone complain about money (which, itself is an advertisement lol).

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.